WGW88 Privacy Policy

1 Introduction

WGW88 (hereinafter referred to as "WGW88", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who access or use our online casino and sports betting platform at wgw88.cam (the "Platform").

This Privacy Policy (the "Policy") describes how WGW88 collects, processes, stores, shares, and protects personal data relating to our registered Members and website visitors (collectively referred to as "you" or "your"). It applies to all data processing activities conducted by WGW88 in connection with the Platform and any associated services.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which govern your use of the WGW88 Platform.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, location data, or online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" means WGW88, the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of WGW88, including payment processors, identity verification providers, and technology service providers.
• "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Cookie" means a small text file placed on your device by the Platform for the purposes of session management, functionality, analytics, or marketing.
• "KYC" means Know Your Customer — the regulatory identity verification process applicable to online gambling platforms.

3 Data We Collect

WGW88 collects personal data that is necessary for the operation of the Platform, fulfilment of our legal obligations, and delivery of a secure and personalised experience to our Members. The categories of personal data we collect include:

3.1 Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth (for age verification — players must be 21 years of age or older)
• National Registration Identity Card (NRIC) number or passport number
• Copies of identity documents submitted for KYC purposes

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)

3.3 Financial Data

• Payment method details, including e-wallet account identifiers (Touch 'n Go, Boost, GrabPay), FPX / DuitNow bank account references, and cryptocurrency wallet addresses
• Transaction history, including deposit and withdrawal records, amounts (in Malaysian Ringgit, MYR, or cryptocurrency equivalent), and timestamps
• Bank name and account holder name for bank transfer verification (Maybank, CIMB, Public Bank, Hong Leong, and others)

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Platform session data, including login timestamps, pages visited, and session duration
• Betting and gaming activity, including wager history, game preferences, and responsible gambling tool usage

3.5 Communications Data

• Records of communications with WGW88 customer support, including live chat transcripts and support ticket history
• Email correspondence and records of marketing preference selections

4 How We Collect Data

WGW88 collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud verification data obtained from KYC and AML screening providers; payment confirmation data received from payment processors including Touch 'n Go, DuitNow, and FPX-connected banking institutions.

5 Data Processing

WGW88 processes your personal data for the following specific purposes:

6 Legal Basis for Processing

WGW88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is required to fulfil our contractual obligations to you as a registered Member, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and regulatory reporting duties.
• Legitimate interest: Processing carried out in pursuit of WGW88's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing carried out based on your explicit consent, including the sending of promotional emails or SMS communications. You may withdraw consent at any time by updating your account preferences or contacting [email protected].

7 Data Sharing

WGW88 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may share your personal data with the following categories of recipients only where necessary and proportionate:

7.1 Payment Service Providers

We share financial data with payment processors — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow / FPX gateway providers, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processing services — solely to facilitate deposit and withdrawal transactions on your behalf.

7.2 Identity Verification Providers

We engage third-party KYC and AML screening services to verify your identity and check your details against relevant sanctions, politically exposed persons (PEP), and adverse media databases. These providers process your identity data strictly for verification purposes and are contractually bound to confidentiality obligations.

7.3 Technology Service Providers

We use third-party providers for cloud hosting, platform analytics, live chat software, and email delivery services. These providers act as data processors on our behalf and are bound by data processing agreements that restrict their use of your data to the specific services they provide to WGW88.

7.4 Regulatory and Law Enforcement Authorities

WGW88 may disclose your personal data to relevant regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of WGW88's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account.

8 Data Retention

WGW88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. Specific retention periods are as follows:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory requirements.
• KYC documentation: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing preference data: Retained until you withdraw consent or close your account, plus six (6) months for audit purposes.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or legal purposes.

At the end of the applicable retention period, your personal data will be securely deleted or anonymised such that it can no longer be associated with your identity.

9 Data Security

WGW88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the WGW88 Platform
• Encryption at rest for sensitive data stored on WGW88 servers, including financial records and identity documents
• Access controls limiting access to personal data to authorised personnel on a strict need-to-know basis
• Multi-factor authentication (MFA) for administrative access to systems handling personal data
• Regular security audits and penetration testing conducted by independent security professionals
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach

10 Cookies & Tracking Technologies

WGW88 uses cookies and similar tracking technologies to operate the Platform, improve your user experience, and support our analytics and security functions. The categories of cookies we use are as follows:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without impairing the functionality of the Platform.

10.2 Functional Cookies

These cookies allow the Platform to remember your preferences — such as your selected language, display settings, and responsible gambling tool configurations — to provide a more personalised experience.

10.3 Analytics Cookies

We use analytics cookies to collect aggregated, anonymised data about how Members use the Platform, including pages visited, features used, and session duration. This data helps us identify areas for improvement and measure the effectiveness of our content.

10.4 Managing Cookies

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the performance or functionality of the WGW88 Platform. Detailed guidance on managing cookies is available through your browser's help documentation.

11 Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by WGW88:

• Right of Access: You have the right to request a copy of the personal data WGW88 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where processing is based on legitimate interest, including the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the WGW88 privacy team at [email protected] (plain text — not a clickable link). We will respond to all valid requests within a reasonable period and in accordance with applicable law. Please note that some requests may be subject to identity verification before we can proceed.

12 Minors

The WGW88 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account with WGW88 or that we have inadvertently collected data from a person under 21, please notify us immediately at [email protected].

Upon receiving such notification, WGW88 will promptly investigate, close the relevant account, delete all associated personal data, and return any deposits made to the original payment method, with any associated winnings forfeited in full.

13 International Data Transfers

WGW88 primarily processes and stores personal data on servers located in secure data centre facilities. In certain circumstances, it may be necessary to transfer your personal data to service providers or technology partners located in jurisdictions outside of Malaysia.

Where such transfers occur, WGW88 will ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions that provide an adequate level of data protection.

14 Policy Amendments

WGW88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. The effective date displayed at the top of this page will be updated accordingly when changes are made.

Where material changes are made to this Policy — particularly changes that affect how we process your personal data or that reduce your rights under this Policy — WGW88 will provide advance notice via the Platform or by email to the address associated with your account. Your continued use of the Platform following the publication of any updated Policy constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how WGW88 protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which WGW88 processes your personal data, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the WGW88 Platform
• Email: [email protected] (plain text only — not a clickable link)

Please mark any data privacy enquiries clearly as "Privacy Request" in your subject line or opening message to ensure prompt routing to the appropriate team. WGW88 aims to acknowledge all privacy-related requests within 48 hours and to provide a full response within 14 business days, or within any shorter timeframe required by applicable law.